Toyota recently announced that it would have to recall 2.3 million vehicles for faulty brakes. Toyota's Digg Transparency During the Recall Southwest CEO James Parker believed that because Southwest had built its company on sound business principles for the past 30 years, they were able to handle crisis better than other airlines. Instead of following the trend, Southwest announced only three days after 9/11 that Southwest would keep all of their employees and start a $179.8 million profit-sharing program for employees. The airline industry had been badly damaged, and many airlines were forced to cut their workforce by up to 20 percent. Many airlines started cutting jobs in the months following 9/11. Instead of merely sitting and waiting, Southwest employees were encouraged to take passengers bowling or to the movies to pass the time. This meant that all airline passengers, flight attendants and pilots were stranded with the planes across the country. On September 11, 2001, airlines were forced to shut down for days while the rest of the nation recovered from the terrorist attacks. In an industry fraught with awful customer service, Southwest distanced itself from other airlines by putting the customer first, no matter what the situation. Southwest is known for its customer service. These leaders let their actions (and bottom lines) speak for themselves. Here are 10 instances of top-notch leadership by people who led by example. That's why it's always refreshing to see examples of good leaders in our society. With all the politics and blaming that can go on within an organization, many companies are lacking good, solid leadership from people who are willing to stick to their word.

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